Account Deletion Request
You can delete your SellSupportAi account at any time. Here’s exactly what happens.
What deletion covers
When a verified deletion request is completed, everything SellSupportAi stores for your organization in production is permanently removed:
- Account credentials & team accessOwner, Admin, Agent, and Viewer logins, sessions, and role assignments.
- Business profile & catalogCompany details, product listings, prices, and store configuration.
- Channel connectionsStored Facebook and WhatsApp Business tokens are revoked, and our webhooks are stopped so no new events arrive.
- Conversations & ordersEnd-customer messages and orders we processed — including customer names, phone numbers, and delivery addresses.
- API accessAPI keys issued to your workspace are invalidated immediately at deletion.
- AI knowledge baseUploaded documents, FAQs, and answer rules your AI agent used to reply.
Deleting your SellSupportAi account revokes our stored tokens, but the SellSupportAi app may still appear in your Meta and WhatsApp Business settings. As the account owner, please also disconnect or remove the app from your Facebook Page integrations and your WhatsApp Business Account (via Meta Business Suite → Business settings → Apps, or your WhatsApp Business provider panel). This confirms no further data can flow to us from those platforms.
What we retain, and why
Deletion is real, but a small number of records must survive it. Everything in this table is retained solely to meet legal, security, or verification obligations — never for marketing or to keep providing you a service.
| Retained item | Why we keep it | How long |
|---|---|---|
| Billing & invoice records | Tax, accounting, and audit obligations require us to keep proof of transactions.Statutory financial record-keeping under Bangladesh law and standard commercial practice. | 7 years |
| Deletion confirmation record | A minimal proof that we honored your request: request date, account identifier, scope, and completion date — so we can demonstrate compliance if asked.Contains no messages, orders, or customer content. | Statutory period |
| Security & access logs | Investigating fraud, abuse, and unauthorized access requires short-lived authentication and access history. | ≤ 90 days |
| Encrypted backups | Our disaster-recovery backups are encrypted and written in batches; deleted records age out as the backup set rotates.Backups are never restored for operational use after deletion. | ≤ 35 days |
| Data required by lawful process | If we receive a valid court order, subpoena, or binding government demand, we retain exactly what it covers — and nothing more — for as long as the process requires. | As required |
Records in the table above are never used to contact you, personalize anything, or power the service for anyone. After deletion, they exist only to satisfy a legal or security duty.
The timeline, step by step
From the moment a verified request lands with us:
-
Day 0
Request received
We log your request and start identity verification. If anything looks off, we contact you before proceeding — we never delete an account we cannot attribute to its owner.
-
Immediately after verification
Access disabled
Dashboard logins, team seats, and API keys stop working right away. Channel connections are cut: stored Facebook and WhatsApp tokens are revoked and our webhooks are turned off, so no new messages or orders flow in.
-
Within 30 days
Production purge
Live records — account, profile, catalog, conversations, orders, knowledge base, and usage metrics — are permanently deleted from our production database (Cloudflare Workers and D1) and our hosted application records (Vercel).
-
Within 35 days
Backups purged
Encrypted backup sets containing your records rotate out of the backup window, completing removal from our recovery systems.
-
On completion
Confirmation email
We send a confirmation to your registered email stating that deletion is complete, listing what was removed and what limited records remain under legal obligation, and how long those remain.
How to submit your request
Two supported routes. Either one is enough — do not send both.
In-app: Delete Account
Requires an authenticated session with the Owner or Admin role.
- Sign in to your SellSupportAi dashboard.
- Go to
Settings→Account. - Select
Delete Account. - Type your business name exactly as it appears on the account to confirm.
- Confirm the warning — the action is permanent and starts verification immediately.
Email our privacy address
Use the address registered to your account so we can match it to your organization.
- Compose a message from your registered account email.
- Send it to privacy@sellsync.com.bd.
- Use the exact subject:
Account Deletion Request. - In the body, include your business name and the workspace email so we can locate the account.
- Watch your inbox — we send a one-time confirmation link to that same address.
How we verify it’s really you
Because deletion is irreversible, we verify before we destroy. These are the checks we apply:
- Verified channel requiredRequests must come from the registered owner’s email address or from an authenticated in-app session. We do not act on unverified messages.
- Email requests confirmed by one-time linkFor email submissions, we send a single-use confirmation link to the registered address. The link expires after a short window; if it lapses, simply ask us to resend it.
- Owner or Admin role onlyFor team accounts, the requester must hold the Owner or Admin role. Agents and Viewers cannot trigger account deletion.
- If your email is inaccessibleWe fall back to identity verification using your business and billing records on file — for example, invoice details or the workspace administrator identified at signup.
- Authorized agents (CCPA)An agent submitting on a California resident’s behalf must attach written authorization proving they are permitted to act for that person.
- Response windowWe respond to and complete verified requests within 30 days, or within 45 days where the California Consumer Privacy Act (CCPA) applies. If a request is unusually complex we will notify you of the extension and the reason before the original deadline passes.
Export before you delete
Deletion is permanent. Take a copy of anything you might need later — tax records, customer history, product lists — while you still have access.
Dashboard → Settings → Export Data. Choose CSV or JSON. You can export conversations, orders, customers, catalog, and configuration. Generation may take a few minutes for large workspaces; the download link arrives in the dashboard and by email.
Timing matters. Your export must be generated before deletion is completed — once access is disabled, you can no longer sign in to produce one, and our team cannot generate an export for a deleted workspace.
One exception: billing and invoice records are retained for seven years, so you can still request copies of those from us by email at privacy@sellsync.com.bd after your account is gone.
What this means for your end customers
SellSupportAi processes messages and orders on your behalf. In data-protection terms, we are your processor and you are the controller. When you delete your account:
What we delete
We delete the end-customer data you instructed us to process — messages, order details, and customer contact records held in our systems — as part of the production purge.
What stays yours
Any copies you exported remain in your possession and are your responsibility to store, protect, and delete under your own privacy obligations.
Inside Facebook & WhatsApp
Message history that already lives inside the Facebook Messenger, Facebook Pages, or WhatsApp apps is governed by those platforms’ own retention policies — not by SellSupportAi. Delete it there directly if needed.
After deletion
We stop processing on your behalf entirely. New customer messages arrive only at your own connected channels — our AI agent no longer replies, stores, or orders anything for you.
Cancellation vs. deletion
These are two different actions. Please read this before you write to us.
Cancel or pause your subscription
Canceling or pausing stops billing and can pause your AI agent — but it does not delete your data. Your account, catalog, conversations, orders, and settings remain stored so you can resume where you left off.
Delete your account
Deletion permanently and irreversibly removes your production data, ends all access, and revokes channel connections. There is no undo, no grace period, and no restore from backup once the purge completes.
Once your verified deletion request is processed, we cannot restore your account, conversations, orders, catalog, or knowledge base. Export your data first. If you only want to stop paying or take a break, cancel the subscription instead of deleting.
Contact & further reading
Questions about deletion, privacy, or your data rights? We answer as quickly as we can — usually within one business day.
For the full picture of what we collect, why, and how long we keep it, read our Privacy Policy.